Alexis Bristol

500 Central Street · Avon, Massachusetts 02322

ecb4876@gmail.com · (617)359-9995

 

Principal Project manager/PMO lead

 

Experienced Principal Project Manager/Delivery Manager/PMO Lead with a history of launching and comprehensively managing global delivery, infrastructure, software and Professional Services business initiatives yielding quantifiably higher sales, profit, and organizational growth.

·               Enterprising leader engineering such successes as the establishment of Project Management Offices & service delivery improvements, Strategic & work management tooling, training & development programs directly impacting sales closings, and vital relationship-building among such key stakeholders as C-level executives, partners, clients, vendors and internal customers.

·               Tactical experience driving programs and projects to timely, value yielding, on-budget completion.

·               Leadership and tactical ownership of Agile transformation from strategy to delivery.

·               People/capacity management and outsourcing leadership and operations.

·               P&L management, project prioritization and project manager/business analyst career management

 

 

Core Competencies:

Program/Project Management · Resource Management · Professional Services/Consulting · Training & Development · Sales Enablement · Delivery Tooling architecture and management · Agile transformation

 

 

Vistaprint Inc., Lexington, Massachusetts · 2012-Present

Principal Portfolio & Operations Manager (Current)

 

Lead project portfolio operational planning, delivery and tooling application initiatives for the Vistaprint global ecosystem from C-Level to Engineer.  Principal process and tool integration designer for portfolio planning and work delivery tools. Rationalize portfolio and project team tooling investments, distribution and design. Ownership of application and service vendor relations, contract negotiations and budget management.

 

Product Owner/Project Manager of operational initiatives and applications including Planview Portfolio Management Tool, Time Tracking, Resource/Capacity/Vendor management, Business case development, Change Management, Jira and At Task.  Owner of global backlog system and prioritization mechanism to express and align strategic priorities with business units, software development (payment processing, digital, content design, ecommerce, external marketing, strategic partnerships and platform teams) and manufacturing delivery teams. Drove/facilitated user story development as backlog input into global delivery sprint plans. Monitored and facilitated project delivery as a scrum master. Designed and developed strategic reports to reflect utilization, velocity and burndown for C-level executives. Managed conflicts amongst project and program teams. Facilitated retrospectives and implemented lessons learned. Managed project team of 10+ engineers and managed team of 4 direct reports.

 

Select Achievements:

·               Improved SLA of Change Management workflow by 40%

·               Synthesized delivery performance metrics to influence C-level executives to outsource.

·               Decreased operating expenses significantly by leveraging creative resource management techniques with vendors in Tunisia, India, Europe and South America.

·               Increased developer capacity by re-prioritizing backlog focus and shifting time tracking responsibilities.

·               Introduced first successful global outsourcing program in IT.

·               Interviewed, negotiated and collaborated with executives to identify and prioritize strategic and operational programs and projects.

·               Improved delivery team collaboration,  shortened communication cycles and shortened time to value by implementing integration techniques in process and tooling and managing cross-team and cross functional relationships.

·               Architected and implemented a Strategy to work cascade in organizational process and tooling in order to expose how work contributes to corporate strategy and to facilitate informed decisions as to where project work should pivot in support of strategic goals.

·               Designed, developed and implemented global training initiatives and learning solutions for business owners and technical teams.

·               Developed a successful model to support hybrid delivery models – Waterfall, Agile (Scrum & Kanban).

 

Mobiquity  INC., Wellesley, Massachusetts · 2011-2012

Senior Project Manager, Consulting (2011-2012) 

Improved flow of full lifecycle strategy and software projects from initial statement of work to final completion by developing first set of PMO and software delivery methodologies. Documented and controlled billable consultant hours. Served as a trusted consultant from pre-sales to delivery. Provided sales support, wrote contracts and increased overall client spend during project delivery. Performed scrummaster and Program manager responsibilities including managing resource planning, people allocation, budgeting, user story development, wireframe reviews, quality assurance, client satisfaction/growth and delivery team conflict resolution. Tooling owner for team time tracking and Jira based backlog management. Led program performance reporting with finance, chief technical and delivery leadership. Built relationships with internal & external C-Level leaders to expand consulting engagement opportunities.

 

Select Achievements:

·               Project process development for growing consulting organization.

·               Complete lifecycle project management for native iOS, html5 and android mobile applications (tablet and smartphone).

·               Improved teams focus by prioritizing delivery backlog as the Jira backlog product owner.

·               Increased team delivery team output using skilled capacity and resource management techniques.

·               Successfully managed global, distributed team of developers in South America, Europe, India & North America.

·               Developed partnerships with outsourced vendors.

·               Pre-sales business development, including contract development.

 

RESEARCH IN MOTION (RIM), Inc., Boston, Massachusetts · 2007-2011

Senior Project Manager (2010-2011) 

Prioritized and directed a broad portfolio of 30 strategic and partner application development projects as a catalyst originating and introducing PMO protocols. Successfully led a global team of software and hardware engineers to produce deliverables in shortened timelines. Refined project scope in direct fulfillment of client objectives, yielding high satisfaction rates and timely, cost-effective completion. Executed multi-pronged campaigns synthesizing online, mobile, and social media marketing. Championed program merits to corporate leaders and cross-functional teams, securing buy-ins while forging collaborative alliances among sales, product management, technical services, and other teams.

Select Achievements

·               Elevated product development and device procurement budgets by broadening the relationships among carriers, partners, third party vendors and clients. 

·               Motivated the international sales team to shatter revenue objectives by instituting qualitative training, mobile training content, and other key resources.

·               Addressed the escalated concerns of top priority strategic and partner accounts as part of overall risk management. Re-aligned projects with overall corporate objectives as necessary as part of commitment to fulfilling quality standards, deadlines, and budgets.

·               Designed and managed the Corporate Developer Program requiring technologies for Blackberry Java, Webworks, and browser-based enterprise development.

·               Trained and mentored Project Coordinators/Managers, Program Managers, and Enterprise Consultants on SDLC methodologies,  PMO standards and tooling (Microsoft Project, Salesforce.com, Planview).

·               Trained C-level executives and process owners on work to strategy process and people allocation approaches.

 

Project Manager, Professional Services (2008-2010)

Pioneered a Project Management Office within the Professional Services division. Salvaged and revolutionized failing customer projects, regaining client confidence. Advanced full lifecycle projects from initial statement of work to final completion, skillfully training Junior Project Managers and Business Analysts on proper protocols. Documented and controlled billable consultant hours. Served as a trusted consultant proficient in strategic performance management methodologies, process evaluation, and practical technological solutions. Built alliances with internal & external C-Level leaders. 

 

Select Achievements:

·               Engineered the completion of 15+ strategic mobile infrastructure and application development professional services projects.

·               Originated and supervised executive-level project portfolio reporting requisites.

·               Established weekly dashboard project & program status reports.

 

Wireless Infrastructure Consultant, Professional Services (2007-2008)

Strengthened delivery of such projects as Blackberry Enterprise Server (BES) and Wireless Application installations using project management and consulting expertise to obtain crucial technical and cross-functional product support. Conferred with stakeholders about project scope, estimated work hours, delivery dates, and risk management as part of pre-sales support. Established a 15-person team of Technical & Strategy Subject Matter Experts to serve as knowledgeable resources on various projects. Also served as Delivery Consultant.

Select Achievements:

·               Coordinated the creation of PM templates, the delivery of an Enterprise Project Management (EPM) solution, and BlackBerry architecture & design services.

·               Evaluated wireless infrastructure, including Microsoft SQL, Microsoft Exchange, IBM Lotus Domino, BlackBerry Handhelds, Firewalls, and networking configurations.

·               Spoke about wireless security & infrastructure administration best practices at high-profile industry conferences. 

 

OBLICORE INC., Cambridge, Massachusetts · 2006-2007

System Sales Engineer II

Completed pre- and post-sales technical assessments and project scoping for North American enterprise accounts. Bolstered brand awareness among target audiences through product demonstrations, industry events & tradeshows, and online marketing. Supervised pilot & preliminary project troubleshooting. Fueled new release testing and evaluation with the Product Management & Engineering QA team.

Select Achievements:

·               Recognized as a Subject Matter Expert on .Net-based service delivery automation and compliance management tools.

·               Customized product demonstrations for presentation in both live and virtual environments for an international sales group. 

·               Versed in XML adapter configurations, Oracle 9i database,  and IIS web server.

 

GOOD TECHNOLOGY, Boston, Massachusetts · 2005-2006

Strategic Solution Engineer

Escalated northeastern regional sales by cultivating and continually strengthening a vital channel relationship between Sprint/Nextel and Good Technology. Managed pre- and post-sales engineering troubleshooting and installations for the Sprint/Nextel, Palm, and Windows-based smartphones using the GoodLink mobile messaging feature. Fielded RFP, RFI, and RFQ inquiries for technical product data.  Devised productive training and sales support strategies, equipping the sales team with the tools to effectively promote and close sales on company product line.

Select Achievements:

·               Performed 137 online and live technical demonstrations, 39 presentations, and 29 training sessions for both Sprint customers and engineering & sales staff.

·               Implemented wireless messaging (GoodLink) services for Microsoft Exchange & Lotus Domino mail environments for enterprise & strategic customers.

·               Consulted with applicable stakeholders on such wireless carrier network protocols as GSM/GPRS, CDMA, 1Xrtt, and WLAN as an acknowledged subject matter expert also skilled in competitive software offerings. 

·               Contributed product testing and requirements gathering services in support of 5 large-scale market launches.

 

INTERNODED, INC., Waltham, Massachusetts · 2003-2005

Manager, Technical Training (2004-2005)

Originated a new internal division with direct accountability for product design, revenue monitoring, marketing, and project execution. Generated a client Learning Management System (LMS) and customer help desk troubleshooting services as part of curriculum and product creation for the company’s lab course.               Managed technical writer and trainer.                                                                                                        

Select Achievements:

·               Selected as Lead Manager as part of product and project management for BlackBerry Enterprise Server (BES) and SQL Express deployments and online software activations. 

·               Built key relationships with a broad range of international carriers, hardware, and software partners, including Vodafone, Sprint, Cingular, Verizon, T-Mobile, Nextel, IBM, RIM, Rogers, and Telus.

 

Senior Wireless Project Manager (2003-2004)

Executed 28 national and 13 international large-scale wireless messaging software projects as part of pre- and post-sales technical and engineering support for Sprint and IBM products. Educated system administrators on BlackBerry Enterprise Service (BES) functions using personally devised training materials and demonstrations.

Select Achievements:

·               Fueled the launch of a lucrative new partner channel as the Lead Relationship Manager for a carrier/third party business venture. 

·               Promoted to Manager of Technical Training.

 

Note: Additional work history includes the following: Product Demonstration Manager II/ Opportunity Development Manager for SPRINT; Major Account Manager for VISION IT; Universal Account Executive/Business Specialist for AT&T. Full details upon request.

 

EDUCATION & TRAINING

 

Bachelor of Arts in Marketing & Global Management (Cum Laude), Simmons College, Boston, Massachusetts

Coursework towards Master of Science in Project Management, Northeastern University, Boston, Massachusetts

 

Related Technologies, Application Expertise

Microsoft Project, Microsoft Visio, Jira, JQL, SQL, Atlassian, Rally, Planview, Microsoft EPM Project Server, BPC, Confluence

 

certifications

·               Information Technology Infrastructure Library (ITIL) V3 Foundation in IT Service Management Certification

·               Scrum Alliance, Certified Scrum Master (CSM)

·               Project Management Certification Training, Boston University

·               Project Management Professional, PMP

awardS

Sprint Values Excellence Award

Vistaprint Values Award